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Cleveland based Bank is looking for a market research insights professional to join their growing team. This role can be 100% remote as long as you are in the US. The job manages quantitative and qualitative marketing research including research design, research execution, analysis, actionable insight synthesis, and presentation creation delivering primary market research and competitive intelligence for Consumer and B2B segments. The Research & Insights Manager role will manage research projects end to end, from ideation to insights delivery. To be successful, the candidate must be intellectually curious, excel at uncovering insights across large data sets and multiple studies, and create concise and compelling presentations. The role requires strong skills in project management, communication, and relationship building across all organizational levels.

• Build relationships across the bank to stay in-tune with strategic priorities to uncover relevant research needs and then translate those needs into research projects.
• Recommend, design and execute a wide range of qualitative and quantitative research projects, from planning through analysis, storytelling and presentation – adapting insights and/or positioning of findings to align to the audience that is consuming the information (doer vs. executive).
• Connect the dots across multiple study learnings to drive out a rich perspective on where improvement opportunities lie.
• Advise leadership and employees across the organization about our clients’ current perceptions and gaps in experiences.
• Proactively recommend new and innovative ways to enhance reporting of research results & insights.
• Frequently seek to deepen understanding of current events and trends within financial services and the research industry.

• 8+ years of Market Research experience
• Bachelor’s degree in behavioral science, Economics, Social Sciences or other related discipline.
• Hands-on expertise of quantitative and qualitative research methods; able to recommend appropriate methodologies.
• Fluent and up-to-date with the latest marketing research trends, technologies and approaches.
• Able to interpret complex data from multiple sources and then cohesively organize and present information in support of findings.
• Able to independently manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Exceptional written, oral communication and presentation skills.
• Extreme attention to details and strong problem-solving skills.
• Proven efficiency in MS Excel and ability to create impactful and visual PowerPoints.
• Experience with SPSS and/or Python are a plus.

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